Are you trying to use SDRConsole? It sounds like you are trying to use HDSDR. Damnifino how to make it work. Visit HDSDR based lists for that help. For help with SDRConsole this is the place. Despite having a half dozen of the dreadful little things I am trying to forget what I know. Fortunately it should be plug and play above about 30 MHz. Although below maybe 100 MHz it's not very sensitive in my experience. For HF there is a setting accessible for the rtlsdr dongles that can allow HF use. I have better stuff to use on HF so I don't go near HF with the rtlsdr dongles. Some other folks here do.

So for HDSDR this is not really the place to try. For SDR-Radio (V3)'s SDRConsole program this is it. You can get help at https://www.sdr-radio.com/. Look under the Radios selection drop list for "RTL Dongles".

{^_^}